Welcome to Straminghub! These Terms and Conditions (“Terms”) govern your use of our website (https://straminghub.com/) and the technical support services we provide for Roku devices (“Services”). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.
1. About Our Services
Straminghub is an independent third-party service provider offering technical support for Roku devices, including assistance with setup, streaming issues, Wi-Fi connectivity, remote control troubleshooting, and more. We are not affiliated with, endorsed by, or officially connected to Roku, Inc. “Roku” is a registered trademark of Roku, Inc., and is used on this website for descriptive purposes only. For official Roku support, please visit www.roku.com/support.
2. Eligibility
To use our Services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using our Services, you represent that you meet these eligibility requirements.
3. Scope of Services
We provide technical support for Roku devices over the phone, including but not limited to:
- Setup and installation assistance.
- Troubleshooting streaming and channel issues.
- Resolving Wi-Fi connectivity problems.
- Fixing remote control issues.
- General account and billing support (e.g., subscription issues).
Our Services are provided on an “as-is” and “as-available” basis. While we strive to resolve your issues, we cannot guarantee that all problems will be fixed, as some issues may be due to factors outside our control (e.g., Roku device hardware failures, internet service provider issues, or Roku’s own system limitations).
4. User Responsibilities
When using our Services, you agree to:
- Provide accurate and complete information when requesting support (e.g., details about your Roku device or issue).
- Follow our technicians’ instructions during support sessions.
- Not use our Services for any illegal, unauthorized, or harmful purpose (e.g., attempting to hack or modify your Roku device in violation of Roku’s terms).
- Not misuse our website or Services, such as by attempting to gain unauthorized access to our systems or distributing malware.
5. Payment Terms (If Applicable)
Our support services may be offered on a per-call basis, subscription basis, or other pricing model, as communicated at the time of service. If payment is required:
- You agree to pay all fees associated with the Services you request.
- All fees are non-refundable unless otherwise stated.
- We will inform you of any charges before providing the Services, and payment must be made via the methods we specify (e.g., credit card, if applicable).
If our Services are free (e.g., basic troubleshooting over the phone), this section does not apply.
6. Limitation of Liability
To the maximum extent permitted by law, Straminghub and its affiliates, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or Services. This includes, but is not limited to, damages for loss of data, loss of profits, or interruption of streaming services. We are not responsible for issues caused by Roku devices, Roku’s software, or third-party services (e.g., internet providers, streaming apps). Our total liability to you for any claim arising from these Terms or our Services shall not exceed the amount you paid us (if any) for the Services.
7. Disclaimer of Warranties
Our Services are provided “as-is” and “as-available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will meet your expectations, be uninterrupted, or be error-free. You use our Services at your own risk.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Straminghub or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
9. Third-Party Links and Services
Our website may contain links to third-party sites, such as www.roku.com/support for official Roku support. We are not responsible for the content, services, or practices of these third-party sites. Your use of third-party sites is at your own risk, and we encourage you to review their terms and policies.
10. Termination
We reserve the right to terminate or suspend your access to our website or Services at our sole discretion, without notice, if you violate these Terms or engage in any conduct that we believe is harmful to our business or other users. You may also stop using our Services at any time.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in California, and you consent to the jurisdiction of such courts.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on this page with a revised “Last Updated” date. We encourage you to review these Terms periodically. Your continued use of our website or Services after any changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions, concerns, or requests regarding these Terms or our Services, please contact us at:
Email: support@straminghub.com
Phone: +1 (832)-772-7566
Website: https://straminghub.com/
